Thank you for shopping with us! If you are not entirely satisfied with your purchase, we are here to help.
1. Return Period
All return requests for eligible items must be initiated within 10 days of the delivery date.
2. Eligibility & Exceptions
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Customized Products: Customized or personalized products are not returnable and are considered final sale.
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Item Condition: Items that have been used or damaged by the customer are not eligible for a refund.
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Standard Items: Only non-customized, unused items in their original condition are eligible for return.
3. Shipping & Methods
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Return Method: Returns are accepted exclusively by mail.
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Return Labels: The cost of return shipping is the customer's responsibility.
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Currency: Policy amounts are set in GBP, and refunds will be converted to your local currency automatically.
4. Fees and Processing
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Restocking Fee: There is no cost or restocking fee for returned items.
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Refund Timeline: Please allow 15 days from the time we receive your item for the refund to be processed.
